Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostic & Analysis System > MaxiSys > maxisys pro communication error
maxisys pro communication error

2148 Views 3 Replies Latest reply: 2016-03-03 07:07:22


  •   Level 2   
    (13) points
    jarrod williams
    2016-03-01 22:51:46
    I have a maxisys pro which I bought not long ago.
    The story is: I had a customer with a 2006 chrysler grand voyager coming in for a scan,so I connect to the machine and all set to scan it,however after finishing scanning it, it kept saying communication error, so I checked all the connections and they looked fine, car selection is fine too, mind this is not the first time doing it,so what could the problem be?

  •   Level 9   
    (3413) points
    Support02

    2016-03-02 08:42:11 (Reply to:jarrod williams)

    Can it scan out the system of this car? Could you please provide us the VIN NO. of it and also collect a datalog for our analysis?

  •   Level 2   
    (13) points
    jarrod williams
    2016-03-02 22:26:10 (Reply to:Support02)
    It found the vin number, other than that there is no communication
    vin number: 1C8GHB1R65Y574058

  •   Level 9   
    (3413) points
    Support02

    2016-03-03 07:07:22 (Reply to:jarrod williams)

     Hello, have you tried to enter it manually? If it failed to enter from auto-scan, then it needs to enter by manual selection. And also it will be helpful for us to locate this problem from the datalog, so please collect a datalog for our analysis. Thanks.
1
  Total1 Pages